Office Depot Pisses Me Off
posted by: Tony
I ordered 4 pieces of office furniture, they sent one of them the wrong color , no big deal, but they say they would delivery the right one and pick up the wrong one Monday between 8-5. They actaully make you wait there all day long and don’t give a more specific time. So I take off work wait there 8 hours bored as hell and they don’t come! So I call customer service again and they said it’ll take up to 14 days. I took off work today to wait for this delivery and the customer service flat out lied to me. So I yell and next day Tuesday I get two calls this morning I get a very friendly woman saying she is attempting to call the warehouse and find out what date the delivery will be. Then at 4:40pm I get a phone call from an unfriendly woman saying they were trying to deliver the pacakage twice that day. Nobody told me the delivery would be that day. I was first told it
would be Monday, then I was told 14 days, and now people go when they don’t bother telling me. What a bunch of idiots working there.
May 25th, 2008 at 6:02 pm
Office Depot has the WORST call centers in the world. Everytime I have to talk to those Phillipine outsource call center staff I cringe. What a waste of time. My business is slowly transferring to Staples and I’ll be done with Office Depot in a few weeks.