Sirius radio bait and switch
posted by: Tony
A few months ago a Sirius Radio rep called me and signed me up to a very discounted plan. During the end of the conversation when he was saying the terms he tried to sneak in that I will be rebilled at a high rate. Then I said no he does not have permission to rebill my card. And I made him repeat he does not have permission 3 times.
Then, guess what today I get my bill and I was rebilled. So, I called and they kept telling me that all there plans get rebilled. I said listen to the recording, and the manger says they can never listen to the recordings without a subpoena. So, I said how are you going to stop that sales rep from lying to other customers. She said she’s not and there’s nothing she can do about it. So Sirius knows their sales reps are lying and hide behind a stupid policy they made up. She said she’s going to refund my money, we’ll see. At the end on the conversation she tried to talk me into another plan, like I’d give more money to this fucked up company.
December 13th, 2011 at 8:43 pm
Yes Sirius reps do lie! 6 months ago signed up for year subscription w/ internet at a discount. They just billed me $237. When I inquired about it they say I signed up for 1 year internet and 6 month vehicle radio. Not true and they would not review the phone record. I said ok, cancel my vehicle radio and I’ll keep the internet service. They couldn’t do that because it’s tied to the vehicle radio. What at different length contracts? They are so full of it. Then they tried to get me to sign up for the same yearly contract with internet that I had signed up for 6 months ago. They lost me a customer. Streaming Pandora has better music anyway.